Crickex Terms & Conditions – Platform Usage Terms for Malaysia

1Acceptance of Terms and Conditions

Welcome to Crickex — Malaysia's leading online sports betting and casino platform. This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Member", "User") and the operating company of Crickex ("Company", "We", "Platform").

By accessing the Crickex at crickex.cash, registering an account, making a deposit, using any of the services offered, or simply browsing our platform, you are deemed to have read, understood, and agreed to be bound by all terms and conditions set out in this document.

These Terms and Conditions are to be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the entire agreement between you and Crickex.

2Member Eligibility

To register for and use the Crickex, you must meet all of the following eligibility requirements without exception:

• Age Requirement: You must be at least 18 years of age at the time of registration. Crickex maintains a strict zero-tolerance policy towards underage gambling and will terminate the account of any user found to be below this age requirement.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. You must not be subject to any guardianship order or have been declared bankrupt.
• Not a Crickex Employee: Employees Crickex, their affiliated companies, and immediate family members are not permitted to register as betting members.
• One Account Only: Each individual is only permitted to hold one (1) active account at Crickex. Multiple account registrations are strictly prohibited.
• Accurate Information: All information provided during registration and thereafter must be truthful, accurate, and up to date.

3Account Registration and Security

The registration process at Crickex is designed to be simple and fast, yet we take account security very seriously. The following terms apply to your registration and account management:

• You are solely responsible for maintaining the confidentiality of your account password Crickex Do not share your password with anyone, including family members or friends.
• All activity carried out through your account is deemed to have been authorised by you, whether or not you were aware of it, unless you have promptly reported the unauthorised use to us.
• Crickex strongly recommends enabling two-factor authentication (2FA) to protect your account from unauthorised access.
• You must notify Crickex immediately if you suspect your account has been accessed without authorisation or your password has been compromised.
• Name registered on the account Crickex must match the name of the payment method owner used. Any mismatch may result in the withdrawal being delayed or rejected.
• It is your responsibility to ensure that your contact details (phone number and email address) in your profile are always kept up to date and accurate.

Crickex will not be liable for any losses resulting from a user's negligence in safeguarding their login credentials.

4Deposits & Payment Methods

Crickex supports a range of popular and secure payment methods in Malaysia. All deposits are subject to the following terms:

Supported Deposit Methods:

• DuitNow (instant transfer)
• FPX – Maybank2u, CIMB Clicks, and other FPX member banks
• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• Standard Bank Transfer (1–4 business hours)

Deposit Limits & Conditions:

• Minimum deposit per transaction is RM10.
• There is no maximum daily deposit limit for fully verified accounts.
• Third-party funds are not accepted. All deposits must originate from a payment method registered in the same member's name.
• Any deposit suspected of involving illegal activity or fraud will be blocked and reported to the relevant authorities.
• Crickex does not charge any processing fees for deposits; however, your payment provider may impose their own charges.

5Fund Withdrawals

Crickex is committed to processing all valid withdrawal requests promptly and efficiently. Please review the following withdrawal terms:

• Minimum withdrawal each request is RM30.
• Withdrawals may only be made to the same payment method used for the deposit, or to a Malaysian bank account registered in the same member's name.
• Processing time: DuitNow and e-wallets (15 minutes – 2 hours); standard bank transfer (2 – 24 business hours).
• New members who have not completed identity verification (KYC) may experience delays in withdrawal processing until verification is complete.
• Winnings derived from bonuses are subject to the specified rollover requirements before they can be withdrawn. Please refer to Section 6 for more details.
• Crickex reserves the right to request additional supporting documents for withdrawals exceeding a certain amount as a standard security measure.
• Withdrawal requests submitted after 10:00 PM (MYT) will be processed on the next business day.

6Bonuses, Promotions & Rollover Requirements

Crickex offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the following terms and conditions:

• Welcome Bonus: Available to new members only upon making their first deposit. Bonuses cannot be directly converted to cash without fulfilling the rollover requirements.
• Rollover Requirements: Bonuses must be rolled over at the specified multiplier for each promotion (typically between 5x and 20x depending on the bonus type) before the bonus funds and any associated winnings can be withdrawn.
• Bonuses may only be used for wagers within the categories specified in the relevant promotion's terms. For example, a sports bonus may only be applied to Sports Betting on football, cricket, badminton, and similar sports.
• Each member is entitled to claim each bonus type once only, unless otherwise stated in the relevant promotion's terms.
• Bonuses may not be transferred between accounts or combined with other bonuses unless explicitly stated.
• Crickex reserves the right to void any bonus and associated winnings if a member is found to have abused the bonus system or violated the relevant promotion's terms.
• Specific terms for each promotion are available on the Promotions ours and should be read in conjunction with these general terms.

7General Betting Rules

All bets placed on the platform Crickex subject to the following general rules, which apply to all categories including sports, Live Casino, slots, poker, roulette, and virtual sports:

• All bets placed and confirmed by the system are final and cannot be cancelled except under circumstances specifically stated in the relevant game rules.
• The odds or payout for each bet type are as displayed at the time the bet is placed. Any change in odds after a bet has been confirmed will not affect existing bets.
• In the event of a technical error causing incorrect odds to be displayed, Crickex reserves the right to void the bet in question and refund the stake to the member's account.
• Bets placed during technical disruptions or connectivity issues may not be processed. Members are responsible for verifying the status of their bets under the "Bet History" section.
• For live (in-play) sports betting, odds may change rapidly. A bet is considered valid once the system confirms acceptance at the odds displayed at the time of confirmation.
• The official match or game results used by Crickex are based on recognised sources and are final for the purposes of bet settlement.

8Prohibited Activities

The following activities are strictly prohibited on the platform Crickex and may result in permanent suspension or closure of the account and the withholding of all funds:

• Multiple account ownership: Registering or using more than one account, whether under the same or a different name, is prohibited.
• Identity fraud: Using another person's personal information or falsified documents to register or verify an account.
• Money laundering: Using the Crickex for money laundering purposes or any financial activity that violates Malaysian law.
• Bonus abuse: Using betting strategies specifically designed to exploit bonuses without genuine wagering intent, including bonus hunting and hedging.
• Collusion: Colluding with other players to gain an unfair advantage in games such as poker or Sports Betting.
• Unauthorised software: Using bots, automated scripts, or any unauthorised software to interact with the platform Crickex.
• Hacking: Any attempt to access, alter, or damage our systems, databases, or infrastructure Crickex.

9Data Privacy and Security

Crickex takes member privacy very seriously. The collection, processing, and storage of your personal data is governed by Privacy Policy our comprehensive.

In summary, here are the key commitments of Crickex regarding your data:

• Your personal data is used solely for the purpose of providing services, processing transactions, and complying with legal requirements.
• We use 256-bit SSL encryption to secure all communications between your browser and the Crickex server. Crickex.
• We will not sell or transfer your personal data to third parties for marketing purposes without your explicit consent.
• You have the right to request a copy of the personal data we hold about you, request corrections to any inaccurate data, or request deletion of your data under certain circumstances.

For full details on how we handle your data, please refer to the Privacy Policy ours.

10Responsible Gaming

Crickex believes that gambling is a form of entertainment and must be enjoyed responsibly. We are committed to helping members identify and address gambling-related concerns.

Tools provided by Crickex for responsible gambling, including:

• Deposit Limit: Set daily, weekly, or monthly limits on the amount you can deposit into your Crickex account.
• Loss Limits: Set a cap on the maximum loss you are willing to accept within a given period.
• Session Time Limit: Set a maximum time limit for your gaming sessions.
• Self-Exclusion: Request an account suspension for 24 hours, 7 days, 30 days, or permanently.
• Professional Support: Links to professional help resources for gambling-related issues are available within our platform.

For more information, please visit our Responsible Gaming which contains comprehensive guides and support resources for Malaysian players.

11Crickex Liability Limits

To the extent permitted by applicable Malaysian law, Crickex limits its liability as follows:

• Crickex shall not be liable for any indirect, consequential, special damages, or loss of profits arising from the use of our platform, unless caused by our own gross negligence or fraud.
• We do not guarantee that the platform will always be free from technical disruptions, though we strive to maintain a minimum uptime of 99.9%.
• In the event of a technical disruption affecting game outcomes, Crickex reserves the right to void the relevant round or bet and refund the amount wagered.
• Maximum liability Crickex to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

12Account Suspension and Closure

Crickex reserves the right to suspend, restrict, or close the account of any member under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activity.
• Failure to provide the requested verification documents within the stipulated timeframe.
• Self-exclusion request submitted by the member.
• Accounts inactive for more than 12 consecutive months (remaining balances will be communicated to the member and returned in accordance with the prescribed procedure).

When an account is closed at the member's own request, any valid balance (after deducting any bonus funds that have not met the rollover requirements) will be returned within 5 business days via the original payment method.

When an account is closed due to a breach of terms, Crickex reserves the right to hold all funds in the account pending the outcome of the investigation.

13Amendments to Terms and Conditions

Crickex reserves the right to amend, update, or improve these Terms and Conditions at any time at our sole discretion. Changes will take effect in accordance with the following procedure:

• Material changes (those significantly affecting member rights) will be communicated at least 14 days before taking effect, via email or in-platform notification.
• Minor or editorial changes may take effect immediately, with notice provided on the Crickex.
• The "Updated" date at the top of this document indicates the date of the most recent amendment.
• Continued use of the platform Crickex continued use of the platform after changes take effect will be considered acceptance of the amended terms.

We encourage you to review this Terms and Conditions page periodically to stay informed of the latest updates.

14Governing Law and Jurisdiction

These Terms and Conditions, and any dispute arising from or in connection with the use of the Crickex, shall be interpreted and governed entirely by the applicable laws of Malaysia.

• Any dispute that cannot be resolved through negotiation between the member and Crickex shall be referred to the exclusive jurisdiction of the courts of Malaysia.
• Members agree that legal action against Crickex may only be initiated in Malaysia.
• If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15Contact Us

If you have any questions, concerns, or complaints regarding the Terms and Conditions Crickex or regarding our platform operations in general, you may reach us through the following channels:

• Email: support@crickex.cash
• Live Chat: Available 24 hours a day, 7 days a week within your Crickex account (average response time: under 3 minutes)
• WhatsApp: The number is available under the "Contact Us" section of the platform

Customer support team Crickex with Bahasa Malaysia support is on hand to assist you with all enquiries relating to your account, deposits, withdrawals, and gameplay.