At Crickex, your privacy is more than a legal obligation — it is a core value we uphold. This policy explains transparently how we collect, use, store, and protect the personal information of every Malaysian member.
Welcome to the Privacy Policy page Crickex. We, as operators of an online sports betting and casino platform crickex.cash, we take our responsibility to protect the privacy of every Malaysian member with the utmost seriousness.
This Privacy Policy has been drafted in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and explains in detail how Crickex handles your personal information — from the moment you first visit our website, throughout your entire time as an active member of our platform.
We believe that trust is the foundation of the relationship between Crickex and every one of our users. Without trust, nothing we build truly matters. That is why we have written this Privacy Policy in clear, plain language — not confusing legal jargon — so you always know exactly what happens with your data.
Crickex only collects information that is strictly necessary to provide you with a safe, legitimate, and high-quality service. Below are the categories of data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Information | Full name, national identity card number (MyKad), date of birth, gender | Mandatory – Identity verification (KYC) |
| Contact Information | Email address, Malaysia phone number, residential address | Mandatory – Account communications |
| Financial Information | Bank account number, bank name, DuitNow / FPX / Touch 'n Go / GrabPay / Boost / ShopeePay details | Mandatory – Processing deposits & withdrawals |
| Platform Activity Data | Betting history, games played, total deposits/withdrawals, wins/losses | Mandatory – Platform operations & compliance |
| Technical Data | IP address, device type, web browser, operating system, login timestamp | Automatic – Security & analytics |
| Location Data | Geographic region based on IP (state/city in Malaysia) | Automatic – Regional verification |
| Communication | Live chat transcripts, support emails, and submitted complaints | Optional – Service improvement |
Your personal data is collected by Crickex through several key channels:
Crickex uses personal information collected solely for lawful and clearly stated purposes. We do not use your data for anything other than the following:
Crickex does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is a commitment we will not compromise on.
However, in the course of delivering our services, Crickex may share your personal data with the following limited categories of third parties, and only to the extent necessary for the stated purposes:
Protecting members' personal data is among the greatest investments that Crickex do. We implement multiple layers of technical and organisational security controls to ensure your data remains protected at all times:
All communications between your browser and Crickex's servers are encrypted using 256-bit TLS/SSL protocol — the same standard adopted by Malaysia's leading banking and financial institutions.
Crickex supports and encourages the use of 2FA for all accounts. This adds an extra layer of security that requires a second form of verification beyond your password when logging in.
Crickex's automated security system continuously monitors all platform activity to detect any suspicious access or fraud attempts in real time.
Only Crickex staff who require access to specific data for their job responsibilities are granted permission to do so. All access to sensitive data is logged and audited on a regular basis.
Member data is regularly backed up to a secure, separate location. This ensures service continuity and data protection even in the event of an unexpected technical incident.
Crickex undergoes regular security audits by independent third parties to identify and address system vulnerabilities before they can be exploited.
Crickex does not retain your personal data longer than necessary for the purpose it was collected. The following are our data retention guidelines:
When your data is no longer needed and there is no legal obligation to retain it, Crickex will securely delete or anonymise that data using methods that prevent recovery.
Website Crickex uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions correctly. Below is an explanation of the types of cookies we use:
You can manage your cookie settings at any time through your browser settings or the cookie panel within the platform. Crickex. Please note that disabling certain cookies may affect the performance or functionality of parts of the platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by Crickex. We are committed to fully respecting and facilitating these rights:
You have the right to request and receive a copy of the personal data Crickex holds about you. Requests will be processed within 21 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction. Updates can be made directly through your Crickex account profile settings.
You may request the deletion of your personal data under certain circumstances, subject to Crickex's legal obligations to retain specific records.
You have the right to object to the processing of your data for direct marketing purposes at any time, and Crickex will cease such processing immediately.
In certain circumstances, you may request your data in a machine-readable format for transfer to another service provider.
You may request that Crickex restrict the processing of your data in certain circumstances, such as when you are disputing the accuracy of your data.
Platform Crickex is exclusively for users aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.
If Crickex discovers that we have inadvertently collected information from someone under the age of 18, we will take immediate action to delete all related data and close the account in question.
Crickex reserves the right to update or amend this Privacy Policy from time to time to reflect changes in legislation, industry practices, or our platform's operations.
When there are material changes to this Privacy Policy — that is, changes that significantly affect how we handle your personal data — we will:
Continued use of the platform Crickex after an updated Privacy Policy takes effect will be considered acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account and stop using the platform.
Crickex has appointed a Data Protection Officer responsible for ensuring our compliance with Malaysian data protection laws and handling any privacy-related enquiries or complaints.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Crickex handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex issues, we will keep you informed of the estimated resolution timeframe.
Access your account at crickex.cash. Identity verification is required before any privacy request is processed to safeguard your data.
Specify whether you wish to access your data, correct information, request deletion, or exercise any other privacy right described in Section 9.
Contact the Crickex team via live chat on the platform or email privacy@crickex.cash, stating your request type and account details.
To protect your security, we may require additional identity verification before processing your request, particularly for data deletion or access requests.
Depending on the complexity of the request, Crickex will process and respond within 5 to 21 business days. You will be kept informed of your request's progress.
Once action has been taken, Crickex will send a confirmation to your registered email. Please keep this confirmation for your records.
Six privacy best practices we have put in place to protect every member's data.
All data transmitted between your device and Crickex servers is encrypted using industry-standard security protocols. Your information cannot be intercepted or read by unauthorised parties during transmission.
Crickex has never and will never sell members' personal data to any third party for their marketing or commercial purposes. This is a line we will not cross under any circumstances.
Crickex operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We continually ensure our data management practices meet or exceed applicable local legal requirements.
We do not hide how we handle your data in fine print or confusing language. This privacy policy is written in plain, straightforward language so that every Malaysian member can truly understand their rights.
Whenever there is a material change to this Privacy Policy, Crickex will notify you by email at least 14 days before the change takes effect — giving you sufficient time to make an informed decision.
Crickex only collects data that is strictly necessary to provide the services you use. Every piece of data we collect has a clear purpose, explicitly stated in this policy.
The most frequently asked questions from Malaysian members regarding their data privacy at Crickex.
With industry-grade data protection, full Malaysia PDPA compliance, and an unwavering commitment to transparency, Crickex is a betting platform you can trust completely. Register for free and start enjoying a safe gaming experience today.
By registering, you agree to the Terms & Conditions and Crickex's Privacy Policy.