Crickex believes that sports betting and casino gaming are forms of entertainment — not a source of stress or financial hardship. This page covers everything you need to know to play smart, stay safe, and remain in full control on our platform.
Knowing your own limits is key to a healthy and enjoyable gaming experience.
Responsible Gaming means engaging in betting activities — whether wagering on Malaysia Super League football, cricket matches, or playing poker and roulette at the Live Casino — in a controlled, mindful manner that does not negatively impact your finances, mental health, or personal relationships.
At Crickex, we take this responsibility seriously. We are not simply providing an entertainment platform — we play an active role in ensuring every Malaysian member has access to the information, tools, and support needed to make informed decisions about their gaming habits.
Many people enjoy gambling throughout their lives without any issues. Healthy gambling means treating it as one of many leisure activities — not as a primary source of income — and never using money needed for everyday essentials such as rent, bills, or food.
Problems typically begin when someone starts gambling to "chase" losses, borrows money to fund their gambling, or when gambling starts affecting their work, family, and daily life. Crickex is here to help you recognise these signs early and take action before things get more serious.
Remember — the big, frequent wins you see in films or advertisements are the exception, not the rule. In reality, the long-term outcome of gambling is designed to favour the casino or betting operator. Playing for fun is perfectly fine; playing with the expectation of getting rich is a mindset to avoid.
All these tools are available free of charge in your Crickex account and can be activated at any time without needing to contact the support team.
Set a maximum limit on how much you can deposit into your account Crickex on a daily, weekly, or monthly basis. Once a limit is set, the system will automatically reject any deposit attempt that exceeds it.
⏱️ Takes effect within 24 hoursSet the maximum net loss you are willing to accept in a single day, week, or month. Once this limit is reached, the platform Crickex will automatically block any further betting for that period.
🔒 Cannot be increased within 48 hoursSet a limit on how long you can play in a single session. When the session time is up, the system Crickex will display a notification and automatically log you out of your account, forcing you to take a break before continuing to play.
⏰ 15-minute reminder before session endsNeed a short break from the platform? Activate the temporary break feature for a period of 24 hours, 72 hours, or 7 days. During this time, you will not be able to log in or place any bets on Crickex. Ideal for players who feel they need a short break.
🔄 Can be extended, cannot be shortenedA more permanent option for those who feel they need to stop completely. Self-exclusion on Crickex available for periods of 30 days, 90 days, 6 months, 1 year, or permanently. During this period, all marketing communications will also be stopped.
🚫 Cannot be cancelled before the period endsEnable this feature to receive periodic notifications (every 30, 60, or 90 minutes) reminding you how long you have been playing and how much you have won or lost in the current session. Real-time information helps you make better decisions.
📊 Real-time session summary displayMore than just tools — we embed a responsible gaming culture into every aspect of our platform.
Crickex maintains a zero-tolerance policy on underage gambling. All new members must complete an age verification process during registration, and further KYC verification is required before the first withdrawal is approved. Accounts suspected of belonging to users under 18 will be suspended immediately.
All Crickex customer support staff — including our Bahasa Malaysia live chat team — receive specialised training on identifying signs of problem gambling and responding to members who may need support with empathy and care.
Crickex's system actively monitors the gameplay patterns of all members to identify behaviour that may indicate a problem — such as sudden spikes in deposits, unusually long play sessions, or "chasing losses" patterns. Members flagged by the system will be proactively contacted.
All Crickex marketing communications — including bonus promotions such as welcome bonuses and weekly rebates — are designed to never promise wealth or portray gambling as an easy way to make money. We do not target advertising at individuals who have signed up for self-exclusion.
Crickex partners with relevant organisations in Malaysia that provide professional support for problem gambling. Information and links to these resources are readily available on our platform, ensuring members who need help can access it quickly and easily.
Crickex regularly shares responsible gaming information across our platform — including tips for playing smart, facts about odds and probability, and reminders about the risks of excessive gambling. We believe informed members make better decisions.
Answer the following questions honestly. This is a self-assessment tool adapted from international standards. There are no "right" or "wrong" answers — only honesty matters.
The sooner you identify these signs, the easier it is to seek help and take back control of your life.
Understand the difference between common beliefs and the reality of gambling so you can make smarter decisions.
"If it's been a long time since I won, a win must be coming soon."
Every roulette spin, poker hand, or sports bet is independent of the one before it. There is no "turn to win" in gambling — every outcome is random.
"I can control my play and know when to stop."
Gambling problems develop slowly and subtly. Many people believe they are in control, but addictive patterns are often stronger than good intentions. Limit tools and self-exclusion exist to help you build real, lasting control.
"The right strategy can guarantee long-term winnings."
No strategy can overcome the house edge in the long run. Strategies can help manage risk and extend your playing time, but they cannot guarantee consistent profits.
"Gambling is a good way to earn extra income."
Gambling is entertainment, not an investment or a source of income. Over the long term, the majority of players will end up with a net loss. Those who win consistently are a very rare exception.
"If I'm winning right now, it means I'm good at gambling."
Short-term wins are often the result of luck, not skill (except in skill-based games like poker). Attributing wins to skill can lead to overconfidence and poor betting decisions.
"Only weak people have gambling problems."
Gambling problems can affect anyone regardless of background, education, or personal strength. It is a health issue that can be overcome with the right support — not a sign of weakness.
A simple, immediate process — the decision you make today can change your situation tomorrow.
Open the Crickex website at crickex.cash and log in using your usual username and password.
Click on your profile icon in the top right corner of the screen, then select "Account Settings" or "My Account" from the dropdown menu.
In the settings menu, find and select the "Responsible Gaming" or "Gambling Controls" section. All control tools are located here.
Click on the self-exclusion option and select the duration that suits you: 30 days, 90 days, 6 months, 1 year, or permanent. Think carefully before making your choice.
Enter your password to confirm the request. Self-exclusion will take effect immediately upon confirmation. A confirmation email will be sent to your registered account.
You don't have to face a gambling problem alone.
The most frequently asked questions from Malaysian members about Crickex's responsible gaming features.
Crickex delivers Malaysia's finest sports betting and casino entertainment experience — featuring cricket, football, badminton, poker, roulette, and slots — alongside a full suite of responsible gaming tools to keep you in control at all times. Join us and play the right way.
By registering, you agree to the Terms & Conditions and Privacy Policy Crickex. This platform is for users aged 18 and above only.